Privacy Policy

Last Updated: April 1, 2026

At PingRoot, operated by LB FRAME, we take your privacy seriously. This policy explains how we handle your data in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller

LB FRAME, based in Salon de Provence, France, is the responsible party (Data Controller) for the processing of your personal information.

2. Data We Collect

We adhere to the principle of data minimization:

  • Account Data: Email addresses and basic profile information provided through Email/Password, Google, or GitHub authentication.
  • Monitoring Data: Target URLs, custom headers, and performance metrics. Note: We do not collect or store visitor IP addresses within our monitoring logs.
  • Payment Data: Payment processing is handled entirely by Stripe. We do not store sensitive credit card information on our servers.

3. Data Infrastructure and Security

  • Storage: Your primary data is stored on our own secure, self-hosted infrastructure.
  • Backups: Encrypted backups are maintained via Cloudflare R2 to ensure data integrity and disaster recovery.
  • Security: We implement industry-standard encryption and isolation protocols to protect your data from unauthorized access.

4. Authorized Sub-processors

To provide our service, we share limited information with the following third-party providers:

  • Vercel: Application hosting and deployment.
  • Stripe: Payment processing and subscription management.
  • Resend: Delivery of transactional emails and monitoring alerts.
  • Sentry: Application monitoring and error reporting.
  • Umami: Privacy-focused, cookieless website analytics.

5. Data Retention

  • Monitoring Logs: Retained for 7 days (Free Plan) or 30 days (Pro, Team, and Enterprise Plans).
  • Account Data: Retained as long as your account remains active. Upon account deletion, personal data is purged from our active systems within 30 days.

6. Cookies and Tracking

  • Functional Cookies: We use strictly necessary cookies for session management and authentication via Better Auth.
  • Analytics: We use Umami for analytics. This is a cookieless solution that does not track individual users or collect personal data.

7. Your Rights (GDPR)

Under the GDPR, you have the right to access, rectify, or erase your personal data, as well as the right to data portability. You may also object to or restrict certain processing activities.

To exercise any of these rights, please contact us at: legal@pingroot.dev.

LB FRAME SASU Salon de Provence, France
https://lbframe.com